how it works
No surprises. No hidden steps. No commitment until you have seen the full scope and agreed every penny of the cost. Here is the complete process from start to finish.
Before we start
Read this page before your consultation. Every client who arrives knowing what to expect gets more from the meeting — and gets a better build as a result.
I come to your business — your office, your site, your showroom — and spend about an hour understanding how you work. I will ask you to walk me through a typical working day. What happens from the moment an enquiry comes in to the moment a job is invoiced and paid. Where you lose time. What you are doing manually that you shouldn't be. What tool you're using that doesn't quite fit. I record the conversation on Otter so nothing gets missed. The recording stays private and is only used to build your scope.
No cost. No commitment. Just a straight conversation about whether we can help.
Within a few days of the consultation, I send you a full written scope of works. Every feature listed. Every deliverable named. Everything that is not included clearly stated. And a fixed build fee — not an estimate, not a range. A number. You read it, ask questions, push back on anything that doesn't look right. Nothing moves forward until you are completely happy with what is being built and what it costs. Scope changes after approval are quoted separately. Nothing outside the agreed scope gets built without a written agreement first.
Fixed price. No surprises. You know the full cost before committing.
Once you approve the scope, I invoice for the Stage 1 deposit — typically one third of the build fee. Build begins on receipt. You nominate one point of contact for feedback and sign-off during the build.
Stage 1 deposit. Build starts. Typically one third of the agreed build fee.
Two weeks into the build, I show you a working demo. Not a mockup or a wireframe — the actual platform, live, with your branding, your job types, and your pricing logic built in. You test it. You give feedback. If something isn't right, we fix it before the final delivery. The second payment is only triggered when you are happy with the demo.
Stage 2 payment triggered when you sign off the demo.
The complete build is delivered. We walk through everything together — every feature, every workflow, every setting. Your team gets shown how to use it. You go live. The final payment is triggered on go-live. Monthly subscription starts from this date.
Stage 3 payment on go-live. Monthly subscription begins.
This is where most software companies leave you. OpsDeck doesn't. The monthly subscription covers hosting, bug fixes, and minor updates. As your business grows and changes, the platform evolves with it. New job types, integrations, or features are quoted as add-ons. You always know what something costs before it gets built.
Monthly subscription from go-live. Ongoing support, hosting, and evolution included.
One rule we never break
We never quote a build fee before a fact-find. Scope first, price second. Any company that quotes you a price before understanding exactly what you need is guessing — and you will pay for that guess one way or another. We will always understand your business before we give you a number.
Book a free consultation. We will come to you, understand your business, and tell you honestly what we can build — and what it will cost.
Book a free consultation